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FICUSTER
  • Returns & Exchanges

    Store Return and Exchange Policy

    If for some reason you are not completely satisfied with your purchase, you may return merchandise in its original condition to our many Ficuster stores worldwide, subject to each store’s return policies. For returns at one of our India stores, see terms below.

    Ficuster will refund the total value of any merchandise within 15 days of purchase, in the original form of currency.

    • A Ficuster merchandise credit will be issued for any of the following:
    • Returns made after 15 days, with original sales receipt
    • Returns of previously exchanged merchandise
    • Returns of items purchased with a gift card
    • Returns of items with a gift receipt

    Returns made without the original sales receipt or gift receipt, and returns of merchandise purchased in another country will be refunded a merchandise credit in the local currency at the item’s lowest selling price.

    If the price of an item is subsequently reduced within 7 days following purchase, Ficuster will refund the difference upon presentation of the merchandise and original sales receipt. Only one price adjustment per item is permitted.

    If a personal check is returned unpaid due to insufficient funds, we may debit your bank account for the check amount, as well as any service fees allowed by your bank.

    Ficuster requires an Aadhar Card or other form of identification (e.g., driver’s license) for any merchandise returned without an original sales receipt, to monitor and limit the number of such returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your identification for return purposes, we reserve the right to refuse your return.

    Purchases made at one of our Ficuster outlet locations may only be returned to an outlet location. We cannot accept returned merchandise that is mailed to our stores. All Gift Card sales are final, and cannot be refunded or redeemed for cash.

    Returns of any merchandise purchased during promotional offers or sales events will be credited according to the terms and conditions of that particular offer period. If all or part of the purchase from a promotional offer period is returned and results in the original purchase amount falling below the qualifying purchase threshold, the return amount or promotional card/coupon balance will be reduced to reflect the terms of the promotional balance that would have been incurred, minus the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that which results in the original sales transaction falling below the qualifying purchase threshold, and the return value is insufficient to cover the value of the original complimentary merchandise, you will only be eligible to receive merchandise credit for the return value.

    **Return or / and Exchange NOT Applicable on Panty/Panties or Multi-piece set that includes Panty/Panties.